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The game will not open. I have cleared cache etc and it still will not open. Please can you advise on a fix?
Hi Amanda!
I suggest you try the following steps:
1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.
2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/
3) Try the game in another browser - for instance Google Chrome or Firefox
4) Make sure you have other tabs closed
5) Try disabling any plugins and extensions in your browser
6) Check if your Antivirus and/or Firewall settings is affecting the game
Also I suggest you try the game on King.com. Please follow this step by step instruction on how to sync your game progress between Facebook and King.com:
1) Go to King.com and login, then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can aloso see the steps here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to play without any issues.
Cheers
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how to pass level 18332 and you guys stop the booster and the extra moves and my son ahead of me in the game and he still gets the extra move and boosters
Is there a game update available in the game and community?
1622 not clear
pls upgrade the software you are taking our precious time.
"I am at level 17,000 but lost my old email access, so I recover my lost progress ?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
