Game blipping out AGAIN after mystery quests at level 860

Jessie_Hazard · June 2017

This is happening AGAIN on the next group of mystery quests. Here's what I wrote the first time (which happened after the last set of mystery quests I completed) : "It's the weirdest thing--I've completed all the Mystery Levels 3 times after level 845 and tried to move on to the next level. The screen just flashes really quickly the congratulations message (for less than a half-a-second) and nothing happens. I've tried connecting to Facebook and, when that failed, even lost all my boosters by uninstalling and reinstalling the game. Once I did that, I won the mystery quests AGAIN, and it's still frozen afterwards. Aaargh! Help!" After this comment, a friendly tech was able to somehow reset it the first time, but after I finished the next few levels...well, it's just happening again. Craziness. It's Die Hard 2: Die Harder. Help?

Johnny_Ryall · June 2017

Hello Jessie,

Could you please let me know what device you are playing on and what software version you have installed.

Thanks,

Johnny

Jessie_Hazard · June 2017

It's an iPhone and I reinstalled the latest version from the App Store three days ago, so it's whatever the current software is.

Johnny_Ryall · June 2017

Could you please delete the game and reinstall it to see if this resolves the issue.

Please make sure your progress is saved before doing this.

Please note, you will also lose your boosters when deleting the app.

Kind regards,

Johnny

Jessie_Hazard · June 2017

As you read in my previous original query, I tried to delete and reinstall the last time it happened (3 days ago) and all of my boosters were deleted. Tony MC, another tech, was able to take my user number and somehow go in to the game and fix it. He even nicely added back a few boosters and gold bars for me and all the trouble I was having. The problem is, as soon as I got to the next set of mystery quests and won then all, the blipping and inability to advance started happening all over again.

Jessie_Hazard · June 2017

Do you want my user number or something so you can look in this?

ZacMaster · June 2017

The same thing is happening to me. Reinstalling forces me to play the quests again, and still gets stuck. (Yes, I've lost my boosters too.) is there a solution yet?

Johnny_Ryall · June 2017

Hello both,

This has now been reported by several players so we have passed the info on to the game team to look at.

Keep up to date with the main thread here:

https://care.king.com/en/candy-crush-saga/candy-crush-saga-roadblock-not-functioning

Thanks,

Johnny

Game blipping out AGAIN after mystery quests at level 860

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