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Erna
Erna Posts: 7 Level 2
in Support

I lost my name on my game on my iPad via my Facebook it comes on my husbands name who never play. I'm just finished 650. Can you put it back on my name Erna. 

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Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138 Level 3
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    Hi Erna,

    Thank you for posting this here on King Care.

    Please try the following on your iPad:

    Open Candy Crush Saga on your iPad. Disconnect Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.

    Open the Facebook app on your iPad. Disconnect your Facebook session and close the app.

    Open Safari, the default browser on your iPad, and disconnect from Facebook there too. Clear cache in Safari on your iPad.

    Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad.

    Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.

    Please let me know how you´re getting on.

    Kindest regards,

    Tony - King Care Team

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  • Erna
    Erna Posts: 7 Level 2
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    I got an iPad 2 and can't update anymore. I got a new one today but have to install and make a Back-up first. Maybe i can do this on the new one? Do i loose all the wins then in Candy crush

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  • Erna
    Erna Posts: 7 Level 2
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    I got mine again on the new iPad see double pictures on it so one is from my husband Pierre. He never plays, I wanted to delete candy crush in his Facebook but didn't found it. How can I delete it? Thanks

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