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Can you plaease, for the love of God, keep the music and sound effects off when I turn them off

Matt_Dargis
Matt_Dargis Posts: 2

Level 1

New update keeps turning music back on everytime I go back to play CC. It is extremely annoying to have to keep toggling it off every time I open CC.

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello Matt,

    This might be a cache issue.

    There are a few steps here that might help with the issue:

    https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

    Kind regards,

    Johnny

  • Matt_Dargis
    Matt_Dargis Posts: 2

    Level 1

    That didn't help. It's on King's end. Nothing saves except for level, extras,  and spins.

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello Matt,

    We have no open cases in regards to the issue you have posted.

    I can only really recommend the steps I have provided in my previous post.

    I hope that you are able to resolve the issue.

    Kind regards,

    Johnny

  • Peggy_Bailey
    Peggy_Bailey Posts: 21

    Level 3

    Hello Matt,

    We have no open cases in regards to the issue you have posted.

    I can only really recommend the steps I have provided in my previous post.

    I hope that you are able to resolve the issue.

    Kind regards,

    Johnny

    I'm having the same issues and your "steps" do not work. You guys screwed this game up even more than it was before all you "improvements"

Hey! Would you like to give us your opinion?