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Desktop version of Candy Crush on Facebook asks me to connect to Facebook then it fails?
Wendy_Stockburn
Posts: 4
Level 1
in Support
Since the update I have been back to level 1 on desktop computer only. iPad/iPhone are fine. Today I tried again but I noticed that my Facebook profile pic was showing as a guest user. I clicked on the first level and it asked me to connect to Facebook, which is weird because I was logged into Facebook and trying to play the game. So I clicked on connect and it says Failed....don't have access to the kingdom and to try again. Same thing over and over. This is through both Firefox and Chrome. I have cleared cache and everything on both. I have even uninstalled the browsers and reinstalled them. I have deleted the game on the desktop computer on Facebook, put it back and nothing works!
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Answers
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Hi Wendy- Thanks for posting on King Care. Sorry for the delay in getting back to you, are you still experiencing a problem?
Are you able to connect to your profile on Facebook now?
Please let us know if you still need a hand.
Have a sweet week!
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I am still having the same problem
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Please could you try the steps here and see our update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update
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As I have said before, I have done everything yiu have suggested multiple times! Still at level 1 and it asks me to connect to Facebook when I am already on Facebook on my computer trying to play and it won't connect! This is ridiculous alreadyPlease could you try the steps here and see our update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update
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