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There is something wrong with my rank progress

Hello fellow Candy Crushers!

I am on rank 84 and have been so for a good while. When the progress bar is full, my rank does not progress to 85, but instead stays on 84 and the progress bar resets to 0. Then I continue to gather points by completing levels and the same thing happens again - not a progress to 85, but a reset. Why does this keep happening?

Wishing you all a nice day!

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