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I updated my Facebook password & now the game won't connect. From my Kindle Fire, I don't have the option to disconnect from Facebook or to connect to a Kingdom account. How can I fix this so I don't lose my progress?
Hi MMCheplicki,
Thank you for posting this here on King Care.
Here are a few steps that can improve your gaming experience
a. Please close all apps and restart the device
b. Please check for any updates for your device and apps in the Amazon Appstore.
c. Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.
d. As a last resort, try re-installing the game as it usually fixes most issues. I can see that you play connected to Facebook so all of your progress is safely backed up. Just make sure that the last level you played was while you were connected to your account before you reinstall the game.
Please also note that any boosters or extra lives stored in the game may also be lost during this process.
Check out the following page for support with these steps: https://www.amazon.com/gp/help/customer/display.html?nodeId=200829000
If none of my recommendations work, please come back to us providing as many details as possible:
Do you get any error messages and if so, what do they say?
If yes, please provide us with a screenshot so we can see the issue: www.take-a-screenshot.org
Which version of Kindle are you using? Kindle Fire HD, Kindle Fire HDX?
To find this please follow these steps: Settings > Device Options > Device Model
What operating system are you using? Fire OS 3.0 until 3.5? Android?
To find this please follow these steps: Settings > Device Options > System Options
Which version of the Game app are you using?
To find this please follow these steps: Settings > Apps & Games > Manage All Applications > Choose the game > version
How much storage do you have: To find this please follow these steps: Settings > Storage
Kindest regards and have a great day,
Tony - King Care Team
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
