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Hi @kshell and welcome to our Community! 😊
This is very strange, the first cherry should drop as soon as you break the licorice fenced candies on top and the second right after dropping the first cherry.
Try turning the device off and on again to see if this works and check that the App is up to date.
Please let me know if it works.
I'm playing on a Samsung Galaxy S20 FE. App is up to date. I passed the level on the second try with cherries dropping when I cleared the blockers. It's just really frustrating to lose your streak through no fault of your own. I just now restarted my phone as I have had another issue with the game but I will post another question. Many thanks for the suggestions. I really appreciate it.