Candy Crush Saga

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Is there a way to recover lost data?

Hi,

I recently tried to back up my candy crush data, and thought connecting to Facebook would do so. However, when i connected to my facebook account it reset me back to level 1.

I was quite progressed in the game (i was on level 2171, and had collected a large number of boosters/gold etc), and I was wondering if there is a way to restore my data?

Thanks!

Accepted answers

Cezdiamond

Hi J- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

All comments

Lauren_Tweed

Hi J- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!

Can you help me with this as well. My app got accidentally deleted. I logged back in with my profile name but it’s way less than I had before. Thanks!

Pollyanna_Cho

Anyone could help? I lost all my data when trying to connect to facebook too...

Cezdiamond

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Cezdiamond

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

All comments

Cezdiamond

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Pollyanna_Cho

Anyone could help? I lost all my data when trying to connect to facebook too...

Lauren_Tweed

Hi J- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!

Can you help me with this as well. My app got accidentally deleted. I logged back in with my profile name but it’s way less than I had before. Thanks!

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Recent Announcements

🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.