Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy crush soda and candy crush jelly crashing

hello I love candy crush and candy crush side and jelly keep crashing some times I can enter the game and the game will open I'm lucky to do 2 moves then boom crashed I play on my iPad and sometimes it won't even open to the map before it crashes it's so annoying I have looked for updates and nothin I have uninstalled and then reinstalled and it still is happening please someone help me please

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Hi Romero54- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing.

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Have a sweet week!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi Romero54- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing.

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Have a sweet week!

Kérés
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Lost my old account
i have had an old Facebook account created about 2023 and i even have my old ID 780833290285072 and i can't access it anymore☹️
If I download my games to a new laptop, will I keep my progress?
I'm getting a new laptop and want to do a clean install of my games. If I do that, will I keep my progress in the games?
Chocolate Box Blocking Game
I have been having for several days with the Chocolate Box blocking my Candy Crush Game. It works for a couple of games and then freezes or it freezes as soon as I access the game. Do you know when this issue will be fixed? Is there anything I can do to fix it? It really is annoying.
Stuck on gift box screen
Everytime I open the game it gets stuck on this screen. It doesn't show an "X" to close the screen, and the "change task" doesn't do anything either. Any ideas? I've restarted my phone, force stopped the app, still nothing. The only thing I haven't done is uninstall and reinstall.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…