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Lost all data

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Jeff_Morris
Jeff_Morris Posts: 3 Newbie
in Support

i have been playing as a guest for years.  Upgraded phone today, and lost all data.  Please advise.

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Best Answer

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓
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    Hi Jeff,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓
    Options

    Hi Jeff,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    Flag · Helpful Sweet Love Haha
  • Jeff_Morris
    Jeff_Morris Posts: 3 Newbie
    Options

    Hi Jeff,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    I didn't receive a message inside the app.
    Flag · Helpful Sweet Love Haha
  • Jeff_Morris
    Jeff_Morris Posts: 3 Newbie
    Options

    Hi Jeff,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    BTW, I have a red exclamation point on top of the envelope icon.
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  • LMM-2
    LMM-2 Posts: 8 Level 2
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    Please can someone get back to me as I've had the same problem- I just did a manual restart on my phone (I do this a lot) and I've lost everything. I was on level 2223- so I'm really upset about this. I would appreciate someone helping me with this!
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  • LMM-2
    LMM-2 Posts: 8 Level 2
    edited August 2017
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    Please can someone get back to me as I've had the same problem- I just did a manual restart on my phone (I do this a lot) and I've lost everything. I was on level 2223- so I'm really upset about this. I would appreciate someone helping me with this!

    Flag · Helpful Sweet Love Haha
  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
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    Hi LMM,

    I see one of my colleagues have already contacted you and you will soon have your levels back :-)

    Kind regards,

    - Mark, Team King Care

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  • LMM-2
    LMM-2 Posts: 8 Level 2
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    Thank you. I really appreciate the service!

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  • Larry_Adams-2
    Larry_Adams-2 Posts: 1 Newbie
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    My game blacked out today- after hours waiting- I deleted it and reinstalled- I done this before- this time I lost data- can you return my data 

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