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I don't remember my password, and I can't reset it. When I ask for it I don't receive any email. I've tryed many times from different displays and I've checked the spam, but there's not any reset email. Thank you.
Hi albaaa93,
Thank you for your answer.
Please try this in different browsers;
You can download them from the following links, always ensure you have the latest version:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
(windows only) https://www.microsoft.com/windows/microsoft-edge
https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)
Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.
If the browser is not up to date then simply click on the Update button to install the latest version.
Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Kindest regards and have a great day,
Tony - King Care Team
Thank you for your answer but it's still happening to me. I'm trying to recuperate my password but I don't receive any email.
Thank you for posting this here on King Care.
I am sorry this happened to you; there was indeed an issue with this feature, but I am delighted to inform you that this has now been solved.
Have you been able to reset your password already?
Please let me know how you're getting on.
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