Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
All my levels are lost and reset to level 1
Lorri_Lauzze
Posts: 2
Level 1
in Support
All my levels are gone it reset to 1.
Could you please reset to where I left off?
0
Answers
-
Hi Lorri Lauzze,
Thank you for posting this here on King Care.
I am sorry this happened to you in Candy Crush Saga on your Facebook.
Can you please assure that you connect to your account related to your Yahoo email address?
Please let me know how you're getting on.
Kindest regards and have a great day,
Tony - King Care Team
0 -
I'm not sure how to do that. I set up my account through Facebook.
0 -
Hi Lorri Lauzze,
Thank you for your reply.
Please try the following:
Open Candy Crush Saga on your iOS. Disconnect Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.
Open the Facebook app on your iOS. Disconnect your Facebook session and close the app.
Open Safari, the default browser on your iOS, and disconnect from Facebook there too. Clear cache in Safari on your iOS.
Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iOS.
Open your Facebook app and connect to your relevant Facebook account related to your Yahoo email address. Open Candy Crush Saga and connect it to your Facebook.
Kindest regards and have a great day,
Tony - King Care Team
0
