Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
why can't I advance to level 291 even though the tooth fairy says zero minutes to advance me?
Hi Sandy,
Thank you for posting this here on King Care.
Here are a few steps which should improve your gaming experience:
Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."
Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.
Please check for any updates for Windows tablet and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.
Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.
For extra support from Microsoft please try the Windows Phone 7 and Windows Phone 8 How-to websites.
If none of my recommendations work, please come back to us providing as many of the following details as possible:
Model and OS of your device: To find this follow these steps: Settings > About.
Make a note of the model and operating system.Game app version: To find this follow these steps: Go to the Windows Store Download menu and check which version you downloaded
Available storage space: To find this follow these steps: Settings > Phone Storage.
Here you will see how many GBs of free memory you have left
Do you get any error messages and if so, what do they say?
If possible, could you also please provide us with a screenshot so we can see the issue: www.take-a-screenshot.org
Kindest regards and have a great day,
Tony - King Care Team
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
