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Just bought gold bars without realising it. The app came up with a piggy bank and made it look like it was a prize. Then I found out I've made a purchase. Please refund
Hi Catherine,
I recommend you our Blog about the Piggy Bank here https://care.king.com/en/blog/article/what-is-the-piggy-bank in case you have any doubts about how it exactly works.
Kindest regards and have a great Sunday,
Tony - King Care Team
Hello,
Making a purchase requires a tap on the item, enter their App Store password or Touch ID authorisation and then reconfirm the purchase. Given that this is not a one-click process, refunds are not given in these cases.
If you do wish to try and obtain a refund then you will need to contact Apple directly as we do not have access to iTunes' Payment Systems. Please tap on the “Report a problem” link underneath the item in your purchase receipt from iTunes, which you should have received via email.
You will then receive instructions on how to proceed. Alternatively please see the following: https://support.apple.com/en-us/HT204084
Please also ensure that you protect your device against accidental purchases to avoid any future recurrences: https://support.apple.com/en-us/HT204396.
You may want to consider deactivating your Touch ID authorisation for in-app purchases. To do this follow these steps:
Go to Settings and find Touch ID and Password
Now enter your pin code
Deactivate Touch ID for iTunes & App Store by sliding the bar to the left.
Kind regards,
Johnny
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
