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Hello, I was plying candy crush on my mobile and was past level 770 and when I selected the Facebook save option it sent me back to level 1. Is there a way I can recover my data and return to my original level? Thanks!
Hello lizard80,
Thank you for contacting King Care! What operating system are you using? Android or iOS? Below you'll find solutions for both but please choose the one that applies to you and follow the steps. Hopefully it'll get you back on track. If not, let me know and we will have to get a king care moderator to look into your account and help you.
For ios: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
For android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
Hope this helps!
Jilly
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
