Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost all data

Hi I'm not sure what happened but all my data has been erased. Everything was working fine then all of a sudden I went to play again later that day and I was at the 1st level. I never restarted anything nor did I get a new phone. I was in the thousands for my level

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Hi Rrzepp22,

Thank you for contacting King Care! I'm going to ask you to follow these steps in the following threads:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.

Hope this helps! Please let me know either way if it does or does not.

Jilly

Welcome! 👋

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Accepted answers

All comments

Hi Rrzepp22,

Thank you for contacting King Care! I'm going to ask you to follow these steps in the following threads:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.

Hope this helps! Please let me know either way if it does or does not.

Jilly

Where’s my past games and record
I accidentally deleted my Canndt crush saga, couldn’t retrieve it, downloaded a new App but now they are starting me from the beginning. Where has my record gone?
recover level
I lost my game level after getting new computer
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Are King aware of this graphics glitch?
I've got to ask this as it just isn't going away: Are King aware that there is glitch in the map graphics for new players this week? I started two new games at the weekend, one the old iPhone running on iOS 12.5.7 and the other on the old iPad which is running on iOS 15.8.5. Both games the moment I had closed and reopened…
📌 Level 9292 is impossible - (Edited by CM: FIXED)
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse to…

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…