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Beat level 1385 twice and next episode won't start. Not getting transported to Festive Forest.
Hi JillyJill,
Thank you for your great support here on King Care :-)
@Sarah Matlaga, thank you for posting this here on King Care.
Please try again now.
Kindest regards and have a great day,
Tony - King Care Team
Okay Sarah, since your app is up to date, I'm going to ask you to follow these steps in the following threads: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ioshttps://care.king.com/en/candy-crush-saga/loading-crashing-issues-iosDon't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.Hope this helps! Please let me know either way if it does or does not. Jilly
Okay Sarah, since your app is up to date, I'm going to ask you to follow these steps in the following threads:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.
Hope this helps! Please let me know either way if it does or does not.
Jilly
Well Sarah, I'll get you some help from a King Care moderator to look into your account and help.
Thank you for your patience,
This hasn't helped
App is up to date.
Hi Sarah,Thank you for contacting King Care! Is it possible your app needs an update? Check your app on your iTunes store to see if it needs an update. That's the only reason I can come up with as to why you can't move forward. Let me know if this is the case if not we will have to get somebody to look into this, as in a king care moderator.Hope this helps! Jilly
Hi Sarah,
Thank you for contacting King Care! Is it possible your app needs an update? Check your app on your iTunes store to see if it needs an update. That's the only reason I can come up with as to why you can't move forward. Let me know if this is the case if not we will have to get somebody to look into this, as in a king care moderator.
Hope this helps!
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Suddenly, yesterday, I started seeing the below pop up in multiple games. The first time, I tapped Claim, but it just kept popping back up over and over and over and you can't exit or back out of it. The game needs to be restarted entirely. I am seeing this in multiple games on Android.
not sure how you get technical health but I won the pin event today. It says I won but I got none of the prizes which is supposed to be 120 gold bars and various boosters. How do I get help to fix this? This is a large loss in the game!
how do i get a level 14000 badge?
How do I know if my account is linked to King account? I started playing linking it to FB but I am having FB issues and they might close my account. Will I lose my progress thru FB? Is my progress being saved in my King account? How can I find out if it is?
On level 11297 I have gotten at least 10 in a row OOPS! then a message saying not enough order targets available. How can you play this level?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
