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Beat level 1385 twice and next episode won't start. Not getting transported to Festive Forest.
Hi JillyJill,
Thank you for your great support here on King Care :-)
@Sarah Matlaga, thank you for posting this here on King Care.
Please try again now.
Kindest regards and have a great day,
Tony - King Care Team
Okay Sarah, since your app is up to date, I'm going to ask you to follow these steps in the following threads: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ioshttps://care.king.com/en/candy-crush-saga/loading-crashing-issues-iosDon't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.Hope this helps! Please let me know either way if it does or does not. Jilly
Okay Sarah, since your app is up to date, I'm going to ask you to follow these steps in the following threads:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.
Hope this helps! Please let me know either way if it does or does not.
Jilly
Well Sarah, I'll get you some help from a King Care moderator to look into your account and help.
Thank you for your patience,
This hasn't helped
App is up to date.
Hi Sarah,Thank you for contacting King Care! Is it possible your app needs an update? Check your app on your iTunes store to see if it needs an update. That's the only reason I can come up with as to why you can't move forward. Let me know if this is the case if not we will have to get somebody to look into this, as in a king care moderator.Hope this helps! Jilly
Hi Sarah,
Thank you for contacting King Care! Is it possible your app needs an update? Check your app on your iTunes store to see if it needs an update. That's the only reason I can come up with as to why you can't move forward. Let me know if this is the case if not we will have to get somebody to look into this, as in a king care moderator.
Hope this helps!
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
