Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

The game will not load my current level

I have achieved level 985 (using my laptop) and should now be on level 986 but every time I log into the game it shows me all the way back at level 140 with my photo. I can scroll up to level 984 and all the levels after that are blacked out but I can click on level 984 - but it has taken me ages to manage to get off 984 and 985 so I dont want to have to attempt these levels all over again. What is happening please?????

Accepted answers

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JillyJill

Okay suzyblue, since you're playing on a PC with Windows, try these steps in the following thread: https://care.king.com/en/candy-crush-jelly-saga/cant-get-your-games-to-load-on-windows-10-check-this-out

Also try syncing your King account with Facebook from a PC: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Don't forget to restart after each.

If these suggestions don't work, we'll have to get a King Care moderator to look into your account and help you fix the issue.

Let me know,

Jilly

suzyblue_

I have a laptop and also a pc both with windows 10 and the problem is exactly the same on both

suzyblue_

Hi suzyblue,
Thank you for contacting King Care! Is it on your laptop that is showing you at 140 or a different device. Also, are you using Windows as an OS on your laptop?
Let me know, I'll try to help!
Jilly

It is both on my laptop and also on my PC. I use Windows 10 on both.

JillyJill

Hi suzyblue,

Thank you for contacting King Care! Is it on your laptop that is showing you at 140 or a different device. Also, are you using Windows as an OS on your laptop?

Let me know, I'll try to help!

Jilly

Welcome! 👋

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Accepted answers

All comments

JillyJill

Hi suzyblue,

Thank you for contacting King Care! Is it on your laptop that is showing you at 140 or a different device. Also, are you using Windows as an OS on your laptop?

Let me know, I'll try to help!

Jilly

suzyblue_

Hi suzyblue,
Thank you for contacting King Care! Is it on your laptop that is showing you at 140 or a different device. Also, are you using Windows as an OS on your laptop?
Let me know, I'll try to help!
Jilly

It is both on my laptop and also on my PC. I use Windows 10 on both.

suzyblue_

I have a laptop and also a pc both with windows 10 and the problem is exactly the same on both

JillyJill

Also try syncing your King account with Facebook from a PC: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Don't forget to restart after each.

If these suggestions don't work, we'll have to get a King Care moderator to look into your account and help you fix the issue.

Let me know,

Jilly

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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