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No reward in striped candies contest

I won first place in the striped candies contest, and when I logged in to claim the reward, there was no sign of the contest at all. Reward still hasn't shown up after 12 hours... there are a bunch of new contests but I still haven't received the reward for first place in the striped candies one.

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Tony_Mc

Hi FBB,

Thank you for your answer and feedback.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

FBB

This doesn't answer my question, as I had ALREADY played it, and ALREADY won 1st place. I was waiting for the 1st place reward, and never got it. I never received the reward. This has nothing to do with challenges appearing and disappearing. Perhaps you didn't read the question? It has been several weeks and many more emails and my questions still have not been answered.

Tony_Mc

Hi FBB,

Thank you for posting this here on King Care.

Not always all challenges will be available for all our players in all our games.

This can occur since most challenges, new elements or extras are made available to only a small part of the players, randomly chosen, for testing purposes and to better analise the impact.

The opposite can also happen and some challenges or features might get deactivated after some time.

I understand this might not be appreciated by all our players, but I guarantee this is the best way for us to improve our games, challenges and gaming elements in the future.

Kindest regards,

Tony - King Care Team

Accepted answers

All comments

Tony_Mc

Hi FBB,

Thank you for posting this here on King Care.

Not always all challenges will be available for all our players in all our games.

This can occur since most challenges, new elements or extras are made available to only a small part of the players, randomly chosen, for testing purposes and to better analise the impact.

The opposite can also happen and some challenges or features might get deactivated after some time.

I understand this might not be appreciated by all our players, but I guarantee this is the best way for us to improve our games, challenges and gaming elements in the future.

Kindest regards,

Tony - King Care Team

FBB

Tony_Mc

Hi FBB,

Thank you for your answer and feedback.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

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