Candy Crush Saga

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Lost progress while signing in on Facebook

Dear,

Playing candy crush already for a long time i was somewhere level 500 (don't know exactly). I was curious about playing with facebook connection so I signed in, and boom! All levels are gone now! I was redirected to level one. Please can you help? What can I do now?

cheers, Petra

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Cezdiamond

Hi Petra- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

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Cezdiamond

Have a lovely week!

Welcome! 👋

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Recent Announcements

🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…