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I wrote to King customer service asking the same questions and they told me to look on the King Care site, which I had already done. There are no answers to this question on this site. If the "specialty reward" is just getting the gold ball and crown on the game board, why all the hype? It is very annoying to keep getting the pop up saying you will be rewarded for passing on the first try...then nothing. I have as Anne said, passed many levels on the first try but no reward. It is also annoying when the pop-up for the "special award" blocks your ability to start the level immediately on timed levels. I agree, it turns out to be more of a punishment than a reward. What is the point? There are multiple posts asking about not getting the "special reward", but no replies. Why doesn't King Care answer the questions on this issue?