Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

I did not receive the bundle that I purchaced.

I purchased a 6.99 bundle trying to spin the wheel for extra moves. The purchase went through, but I did not receive the spin or the boosters. After the purchase went through, the game just shut down. When I reopened the game, the gold was there but I lost the spin and all my boosters.

To ask your Question:

Accepted answers

All comments

Cezdiamond

Hi Kelly- Welcome to the community. Let's check your account and where these Boosters have got to. I have sent you a private message through King Care. Please look for the envelope icon in the top right hand corner of the King Care screen.

Thanks!

Accepted answers

All comments

Cezdiamond

Thanks!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Blue Candies not getting counted on new levels! Edited by CM: Under Investigation!
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…