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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
@cezdiamond I'm having the same issue - I connected with facebook to try to save my progress and I went all the way back to level 845! I had just made it to level 1500 before. Can you help me with this? Thank you!!
@cezdiamond can you help me with this still? I didn't have an email address or facebook connected, but was at level 705. Thanks!
This just happened to me. I had a previous FB account that I deleted because it got hacked and re-activated an old FB account that I’m now using. I don’t believe I ever logged in with an email. I went back to level 33 and I was passed level 1800. Please help
Hi
I changed my iPhone but the iCloud backup hasn’t restored my level
I have gone from 3100 back to 1
Can you help please
I was on level 1688 and tried to log onto Facebook to save my levels (as I was resetting my phone and iTunes was not allowing me to backup) but it reset my levels back to about level 400. I didn’t have a kingdom account so I can not get my levels back as discussed above.
Is there a way I can get my levels back now that I have a kingdom account?
@Cezdiamon could you help me too please? I wasn't connected to Facebook or signed up by email!
Hi Cristina and Chandra- I will send you both messages :-)
I am not logged in with facebook at all, never was.
Log out of Facebook on your device. When you go into Candy Crush use the same email account that you use to log into Facebook. Type in your password. It will take you to a log in with Facebook screen. Log in and it takes you to candy crush at your present level. At least it did for me.
I am playing the game on windows without any login or facebook link. Today I've seen a message to enter email and password and in such case, the game would not "forget" my progress. When I did so, it put me on a level 1 (it actually DID FORGET my progress). If I sign out and try again, again I am on level 1. Any solution?
@cezdiamond
Same problem here. Help, please. I got a new phone and was sent back to level 1. I was at level 1266 and had 59 gold bars and hundreds of boosters.
Please can someone help with the no account error not sure why it is not working.
Thanks
Hello there, I seem to have the same problem as everyone here. I don't know how to recover my 840++ level when I try to sync everything together through Facebook on my new device. I'm sorry but is there any way to recover it, please?
help... have the same problem.. lost my level.. pls thanku
@CezdiamondI have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please help. Thanks
@Cezdiamond
I have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please help.
Hi. I've changed device some time ago and was on about lvl 300. I can't seem to recover the progress when logging in through facebook or with an email.Would be grateful for assistance
Hi. I've changed device some time ago and was on about lvl 300. I can't seem to recover the progress when logging in through facebook or with an email.
Would be grateful for assistance
I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️
New here? Sign in or create an account to join the fun.
Hi, the same thing happened to me on Jelly Saga. I went back down to level 1 and I don't remember ever logging in with email or fb. Please help! Thank you!
Hi @Princesskandi200, Wendi Keith and mjerisa16 I have sent you all private messages :-)
Hi @Cezdiamond
I have lost all my progress on candy crush while using my desktop. I had reached level 343 and my computer went on and off 2-3 times and I lost all game progress. I do not use this on mobile or any other device. Can you please help
I have been playing, on Facebook, for a few years. I just installed the Windows 10 app. The app correctly shows my current level as 2855 and the number of gold bars is correct. My problem is, that on Facebook, I have an extremely large collection of boosters. It does not show up on the windows app. What do I have to do to be able to use my boosters in the Windows app?
I have the same problem. I wanted to save my progress so I created a Facebook to sync it and lost all my previous progress. I went from level 2100+ back to level 1! I was not registered with facebook or email before. Please help me..
Hi! I lost all my levels after updating my phone OS as well. The app got deleted. When I downloaded again, it started from level 1. I was above 2100 or 2200. Please help!
I have Candy Crush on my laptop and have been playing it the past few days. I was about level 160 and I lost all of my progress. Please help
I was around 1600 and just lost all my progress. Tried to connect to FB to transfer to new phone
I was around level 1100. Please help! Thanks!
HELP, I bought gold bars but had to restart my cellphone (android). I wasnt logged in anything - not facebook nor king (i didnt know). can I restore ? someone helpppp
Hi, I have also lost all my levels when I have a new iPhone, and I logged in my Facebook. After I logged out Facebook, the level still cannot restore. I played as guest only, and I had lost my old devices....
I've lost all of my progress of candy crush soda !
I've lost all of my progress of candy crush soda after connecting to fb.I was playing candy crush soda without connecting it to fb.After connected by accident to fb,My iPad have lost all my gold bars around 8288 and all boosters reward.Please help me to get it back. Thanks.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
