Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

my candy crush saga has gone back to an old version how can i get the newer version back

suddenly my game on laptop has gone from the new version of candy crush saga into the old version need to get the new version back please help

Accepted answers

All comments

eboughter

Indeed, the problem is with King. Somehow the hot link on Facebook has been changed to point to the old game. Neither Firefox nor Edge works for me: the screen is pretty much completely black so nothing shows through. Don't know how to fix that on my end. Chrome is impossibly slow. C'mon, King, this is clearly your problem!

Mary_Kay

This happened to me and clearing just the browser cache did not work. You need to also clear all candy crush cookies, so don't uncheck that box unless you want to manually search for only candy crush cookies and delete them. I still don't know if you need to clear both cache and cookies but I'd try cookies first as cache first did not fix the problem for me.

Teresa_Simoneau

I concur with all the comments above. Sunday it was fine - Monday and Tuesday - old version. It has done this before and then suddenly it works again, which tells me it's King - not us that needs to follow all these steps to play again. What is going on?

Susie_Mancini

Yesterday I downloaded Google Chrome and it worked. Today I went back on Google Chrome and it doesn't work, it's just like Mozilla, I have a high level too and I can only play on my phone. Please solve the problem, it has all to do with the old version!!! Thank you

Ruby_Barnes

I play on Mozilla fire fox, and by browser is up to date with a score of 490. In chrome I had to start from the beginning to play Candy Crush. On Mozilla I have a high level but the screen is so small that it isn't fun to play.

Pam_J

Done all of the above. Not working.

Tony_Mc

Hi Liz,

Thank you for posting this here on King Care.

There are a few steps we can try which generally resolve all technical issues.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html

http://www.mozilla.com/firefox/upgrade.html

http://www.opera.com/computer

(windows only) https://www.microsoft.com/windows/microsoft-edge

https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU

Kindest regards and have a great day,

Tony - King Care Team

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