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I cannot install candy crush after level 2825 was playing old version of the game on Facebook quite contently
If your game has switched back or got stuck on the old Flash Player version of some reason, please try the following to get the game updated to the new HTML5 format.
First make sure you play on a supported browser Google Chrome, Mozilla Firefox, Microsoft Edge, Safari or Opera.
Check also that your browser is up to date and that your PC is Windows 7 or later version If you use Windows. You can check this by clicking this link:
https://www.whatismybrowser.com
Then reinstall the game to get it updated:
1) First, we need to remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
(don't worry, your levels, Boosters, Gold Bars won't get deleted)
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser's-Cache
3) Close the browser.
4) Reinstall the game by clicking here:
https://apps.facebook.com/candycrush
If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.
If you use Google Chrome, you can also clear the Candy cookies to fix the issue:
1. Paste this in the address bar in Google Chrome and press enter:
chrome://settings/content/cookies?search=cookies
2. Choose "See all cookies and site data"
3. Write in the search field up to the right "Candy" and delete every single cookie that comes up
4. Close the browser and open it again
5. Finally open the game by clicking here:
If you have a Windows 10 PC, you can also download the game directly to your computer and play via the Windows app instead. You can sync your progress just by connecting the app to Facebook:
https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846
I hope this helps!
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
