Candy Crush Saga

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All You Need to Know About All Stars 2026

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Game reset back to level 1

I am at level 2534 and find that I’m no longer having fun. I enjoyed the earlier levels and would like to start over without having to create a new Facebook account... as I also enjoy playing against friends and who for the most part are 2000 levels behind me. Is it possible to reset my account?

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Marlene_Hoeppner

I played five levels and then I ended back on level 2534. I followed the instructions but my level came back. Boosts stayed zeroed out so it didn’t completely go back. So I guess the reset only partially took place. Don’t care about my boosts - just want a new start. Don’t have the game on any other device. I play on an iPad Air 2. Am I missing any steps?

Jelly_Jenny

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Jelly_Jenny

We've sent you a message regarding your request!

Marlene_Hoeppner

Welcome! 👋

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Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
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🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…