Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
I was at 3065 level and from today I am showing back @ 2825, Even in HTML 5 test OUR BROWSER SCORES
Options
Answers
-
If your game has switched back to the old version of some reason with only 2825 levels, first make sure you play on a supported browser - Google Chrome, Mozilla Firefox or Opera and that the browser is up to date.
You can check this by clicking this link: https://www.whatismybrowser.com
After this reinstall the game:
1) First, we need to remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
(don't worry, your levels, Boosters, Gold Bars won't get deleted)
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
3) Close the browser and reinstall the game
If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.
In Google Chrome you can clear the cookies as well with these steps:
1. Paste this in the address bar in Google Chrome and press enter:
chrome://settings/content/cookies?search=cookies
2. Choose "See all cookies and site data"
3. Write in the search field up to the right "Candy" and delete every single cookie that come up
If you have a Windows 10 PC, you can also download the game directly to your computer and sync your progress just by connecting the app to Facebook:
https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846
I hope this helps!
