Candy Crush Saga

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how comes my game has reverted to the old format on my pc been like this for a week now.

Shirley_Gore

How comes my game has reverted to the old format on my pc been like this for a week now

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Shirley_Gore

it sorted itself out but thank you for trying, its not the first time this has happened. xxx

Jelly_Jenny

Hi Shirley,

You're playing in Facebook?

What you can do to move on to this new platform and move on with your game, try opening the game with another supported browser: https://goo.gl/gufptg

And please make sure that you're opening the game through Facebook and not through a bookmark you might have saved.

If you are playing on Chrome also paste this in the address bar: chrome://settings/content/cookies?search=cookies

Then in the All cookies and site data search box write candy, and delete all cookies that has to do with Candy Crush Saga.

If the issue persists still, please try reinstalling the game app from Facebook. Don't worry, it won't affect your game progress:

Go to “Settings => Apps” and press the “x” next to the app in question.

Clear cache: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

Then restart your PC and add the game to your Facebook account again.

I hope this helps!

Jenny - King Care Team

Accepted answers

All comments

Jelly_Jenny

Hi Shirley,

You're playing in Facebook?

What you can do to move on to this new platform and move on with your game, try opening the game with another supported browser: https://goo.gl/gufptg

And please make sure that you're opening the game through Facebook and not through a bookmark you might have saved.

If you are playing on Chrome also paste this in the address bar: chrome://settings/content/cookies?search=cookies

Then in the All cookies and site data search box write candy, and delete all cookies that has to do with Candy Crush Saga.

If the issue persists still, please try reinstalling the game app from Facebook. Don't worry, it won't affect your game progress:

Go to “Settings => Apps” and press the “x” next to the app in question.

Clear cache: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

Then restart your PC and add the game to your Facebook account again.

I hope this helps!

Jenny - King Care Team

Shirley_Gore

it sorted itself out but thank you for trying, its not the first time this has happened. xxx

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