Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Missing gold bars.

I woke up yesterday morning and the 90 something gold bars I had disappeared. I only have 5 left. I would like them restored please. I sent this email on 11/12/17 and I thought someone would get back to me via email But I just realized it said ask questions here. Please help me get my bars back. I am skeptical about purchases and finally made some and now this.

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Laura_Grosvenor

Hello yellowshel - Thanks for posting on King Care. As payment issues involve sensitive data and require personalised support we do not support these queries in the community.

Don't worry you can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

There are troubleshooting tips in there, and a link to connect you with the King Team for more help.Thanks again and have a lovely day!!

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Accepted answers

All comments

Laura_Grosvenor

Hello yellowshel - Thanks for posting on King Care. As payment issues involve sensitive data and require personalised support we do not support these queries in the community.

Don't worry you can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

There are troubleshooting tips in there, and a link to connect you with the King Team for more help.Thanks again and have a lovely day!!

Compra
Comprei hj um combo de 5.50 e não recebi nada até agora minhas recompensas não chegou na minha conta
Account in diferent levels in Cellphone and Facebook site
hello I'm having an issue about levels. Playing in Cellphone I'm almost on level 10.000, but when I open my Facebook account on notebook it shows level 110. What can I do for merge then? Gratefully, Iara Chacon 😀
Update
Is there a game update available in the game and community?
How can i change my old phone number to updAte The game ?
I want to change my number in game to update the new version of game what can i do?
Level 18,418
On this level, there is a bear in the middle of the page and he cannot be moved. There is nothing blocking his way, but he doesn’t slide up and off so that you can reach the next page. I don’t see any way around this. Can anyone help? I would hate to have to give up this game. I really enjoy playing it. And obviously, I’ve…

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…