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Hi Kelly18, could you possibly upload a print screen of what you are seeing so that we can investigate it further?
I took a screenshot. How do I upload it to this?
When you respond to this, you should see "Do you know the answer?" and just below that are 3 icons. The middle icon is for images. Click on that and then it's going to open up so that you can click on the print screen. If you are on a computer you might have to click on the picture and then click on the "open". If it's a mobile then we both have to figure it out.