Candy Crush Saga

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No connection

Geejay1725

I cannot log in to my King account keep getting no connection.

Welcome! 👋

Comments

debbytjuh

I have log in issues for some time and tried everything but i do not want to delete it en reinstal it because o will lose al my progress and boosters...can someone please help

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/392816/no-connection

Welcome to Sweet King Community! 👑

Did you update the latest version of this game? 🤔

If you have updated the latest version of this game already but it's still not worked, try these steps here 👇😊

1. Open this game

2. Select Profile

3. Select Log Out then Close the app

4. Reopen the app then Log back in to your profile (don't play first) and finally Open the game (can play now).

Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

⚠️ NOTE ⚠️

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

Geejay1725

Tried many no good

kiara_wael

Hi and welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find more details HERE.

Comments

debbytjuh

I have log in issues for some time and tried everything but i do not want to delete it en reinstal it because o will lose al my progress and boosters...can someone please help

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/392816/no-connection

Welcome to Sweet King Community! 👑

Did you update the latest version of this game? 🤔

If you have updated the latest version of this game already but it's still not worked, try these steps here 👇😊

1. Open this game

2. Select Profile

3. Select Log Out then Close the app

4. Reopen the app then Log back in to your profile (don't play first) and finally Open the game (can play now).

Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

⚠️ NOTE ⚠️

Geejay1725

Tried many no good

kiara_wael

Hi and welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find more details HERE.