Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Where do I file a claim of misleading advertising?

So I wanted one of those free Pyrex sets that is offered by the "Get It Free" ad several weeks ago. Filled out the questions till I got the success screen and the app informed me that I would get my set within a week. Well, it's been several weeks and the only thing I've seen is an increase of email from all the places I had to give out my email address to. So with whom do I file a complaint with?

Accepted answers

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Christina_Dancer

Are you saying you ordered something from this page https://www.pyrexware.com/customer-service/consumer-care-center/contact-us-details.html ?
If yes, please get in touch with Customer Support trough the page as we don't handle this here.
Hope it helpes
/QueenB

I posted another comment before the above comment and the autobot moderated it.

Christina_Dancer

Are you saying you ordered something from this page https://www.pyrexware.com/customer-service/consumer-care-center/contact-us-details.html ?
If yes, please get in touch with Customer Support trough the page as we don't handle this here.
Hope it helpes
/QueenB

Wow, really?

Christina_Dancer

Are you saying you ordered something from this page https://www.pyrexware.com/customer-service/consumer-care-center/contact-us-details.html ?
If yes, please get in touch with Customer Support trough the page as we don't handle this here.
Hope it helpes
/QueenB

No, not from them, from the ad "Get It Free". You answer a series a questions and surveys with the end result that (supposedly) you get something free.

QueenB

Are you saying you ordered something from this page https://www.pyrexware.com/customer-service/consumer-care-center/contact-us-details.html ?

If yes, please get in touch with Customer Support trough the page as we don't handle this here.

Hope it helpes

/QueenB

Christina_Dancer

The advertisement was one of those you watch to get bonus items. Occasionally I will follow one and seeing as I could use some Pyrex cookware, I clicked through and followed the instructions till completion.

QueenB

You got this add trough our game Christina? Do you still have the add/confirmation email so we can see if this is coming from our game?

A screenshot will do, for information on how to take a screenshot: https://www.take-a-screenshot.org/

Thanks

/QueenB

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

QueenB

You got this add trough our game Christina? Do you still have the add/confirmation email so we can see if this is coming from our game?

A screenshot will do, for information on how to take a screenshot: https://www.take-a-screenshot.org/

Thanks

/QueenB

Christina_Dancer

QueenB

Are you saying you ordered something from this page https://www.pyrexware.com/customer-service/consumer-care-center/contact-us-details.html ?

If yes, please get in touch with Customer Support trough the page as we don't handle this here.

Hope it helpes

/QueenB

Christina_Dancer

Are you saying you ordered something from this page https://www.pyrexware.com/customer-service/consumer-care-center/contact-us-details.html ?
If yes, please get in touch with Customer Support trough the page as we don't handle this here.
Hope it helpes
/QueenB

No, not from them, from the ad "Get It Free". You answer a series a questions and surveys with the end result that (supposedly) you get something free.

Christina_Dancer

Are you saying you ordered something from this page https://www.pyrexware.com/customer-service/consumer-care-center/contact-us-details.html ?
If yes, please get in touch with Customer Support trough the page as we don't handle this here.
Hope it helpes
/QueenB

Wow, really?

Christina_Dancer

Are you saying you ordered something from this page https://www.pyrexware.com/customer-service/consumer-care-center/contact-us-details.html ?
If yes, please get in touch with Customer Support trough the page as we don't handle this here.
Hope it helpes
/QueenB

I posted another comment before the above comment and the autobot moderated it.

Lives
Why can't I receive lives from My friend
I lost win streak because add stuck.Can you help me to recover that?I had 3000+ win streak.
Can you help me?
No ads
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
Frustration
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…