Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Login questions
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Answers
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Hello, Mr Newbie,
Welcome to the forum! 👋
What do you mean you created an account here? Where here - on the forum platform or in the game? Community account =/= King (game) account.
Was your game linked to your Facebook account? If so, check on the browser version whether your progress is saved. You'll then know to use your Facebook account to log into the game, not your email address.
What level did you reach before? If you believe you had a King account (check HERE to see if that's true - use "desktop view" if you're using your mobile), then you should write to Support to see if they can help you. It will be hard if you don't have your game ID. They may be willing to restore your levels though (without gold bars).
Good luck! 🙃
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Hi and Welcome to the King Community
King Community acconut diffrent with King Game . Make sure your pasword and email addreses for the Game .
If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in.
You will then receive an email with a link to reset your password and access your account again.
Forgot the password function or reset link doesn’t work?
In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password.
You can then reset the password by contacting our Player Support instead HERE
