Candy Crush Saga

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Lost gold bars

I purchased gold bars for my piggy bank. Then it said I had 87 gold bars, but the piggy bank is "gray" and says it has only 11. I see that there is a gold bar at the top of the map page, but when I click there it sends me to the page to buy stuff. What happened to the 60 that I paid for? (I had the rest of the bars because of rewards.) I'm confused. All I know is I didn't get what I paid for. I lost the piggy bank I bought last night too, but thought that was a fluke. How do I get my purchases back?

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Jelly_Jenny

Yes, if you click on your Gold Bar balance you're redirected to Candy Shop.

So instead you can just go ahead and play the game and use your Gold Bars for extra moves or boosters whenever you want.

You might find this help section handy: https://candycrushsaga.com/help

Jenny

Rita_Berryman

So how do I access my gold bar balance? If I click on it, I'm sent to the Candy Shop.

Jelly_Jenny

If there's any purchases you didn't receive, Rita, please check out this page: https://goo.gl/MR7Eq9

Jelly_Jenny

Hi Rita!

Once you cash out your Piggy Bank Gold Bars, the Gold Bars you purchased go into your Gold Bar balance which went up to 87 like you said.

Piggy Bank starts then fresh and you get another chance to build it up. See more information about this new feature here: https://goo.gl/KWxQiL

Have a Sweet day!

Jenny

Accepted answers

All comments

Jelly_Jenny

Hi Rita!

Once you cash out your Piggy Bank Gold Bars, the Gold Bars you purchased go into your Gold Bar balance which went up to 87 like you said.

Piggy Bank starts then fresh and you get another chance to build it up. See more information about this new feature here: https://goo.gl/KWxQiL

Have a Sweet day!

Jenny

Jelly_Jenny

If there's any purchases you didn't receive, Rita, please check out this page: https://goo.gl/MR7Eq9

Rita_Berryman

So how do I access my gold bar balance? If I click on it, I'm sent to the Candy Shop.

Jelly_Jenny

Yes, if you click on your Gold Bar balance you're redirected to Candy Shop.

So instead you can just go ahead and play the game and use your Gold Bars for extra moves or boosters whenever you want.

You might find this help section handy: https://candycrushsaga.com/help

Jenny

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