Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

Candy crush levels (progress) not transferring over to new phone or Facebook. Level 225 not 52. Help

Destiny_O'Reilly

Still have to play Candy Crush Saga on old phone. New phone and King.com won't recognize my progress.

To ask your Question:

Accepted answers

All comments

Destiny_O'Reilly

Hi Destiny!
You're connecting the game app to your Kingdom account on the new phone?
The orange Kingdom connection option is in your in-game settings (lower left hand corner once you open the game). Then be sure to tap on the "log in" option and connect the game to the same Kingdom account you had used on your old phone. You should then be on the right track.
If your game app on your new phone doesn't connect properly, give these steps a try: https://goo.gl/CzvzrJ
Find more details from here: https://goo.gl/okgKPA
Jenny

That won't work if it only says "log out" on the app on my new phone. Doesn't say "log in"

Jelly_Jenny

Hi Destiny!

You're connecting the game app to your Kingdom account on the new phone?

The orange Kingdom connection option is in your in-game settings (lower left hand corner once you open the game). Then be sure to tap on the "log in" option and connect the game to the same Kingdom account you had used on your old phone. You should then be on the right track.

If your game app on your new phone doesn't connect properly, give these steps a try: https://goo.gl/CzvzrJ

Find more details from here: https://goo.gl/okgKPA

Jenny

Accepted answers

All comments

Jelly_Jenny

Hi Destiny!

You're connecting the game app to your Kingdom account on the new phone?

If your game app on your new phone doesn't connect properly, give these steps a try: https://goo.gl/CzvzrJ

Find more details from here: https://goo.gl/okgKPA

Jenny

Destiny_O'Reilly

Hi Destiny!
You're connecting the game app to your Kingdom account on the new phone?
The orange Kingdom connection option is in your in-game settings (lower left hand corner once you open the game). Then be sure to tap on the "log in" option and connect the game to the same Kingdom account you had used on your old phone. You should then be on the right track.
If your game app on your new phone doesn't connect properly, give these steps a try: https://goo.gl/CzvzrJ
Find more details from here: https://goo.gl/okgKPA
Jenny

That won't work if it only says "log out" on the app on my new phone. Doesn't say "log in"

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…