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I lost my levels

Michele_Penteado

I chance my phone and lost all my levels. I was at level 133 in candy crush. How can I get my levels back? I am brazilian, sorry for my cheat english kkkk

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Michele_Penteado

Ok, Cez! I will sair for you! Thanks

Cezdiamond

Thanks @Laura

@Michele I will send you a private message so that I can check your account :-)

Michele_Penteado

Help for lost progress
Hopefully this works for you. Please let me know.

Returns with the same message. Perhaps if I search in Facebook for a especific page or group I may find the explanation?

Michele_Penteado

Hello Michele! I have a link for you to read, and hopefully that will help you resolve this issue! Thank you so much for contacting King Care and have a good day! https://www.facebook.com/notes/king-care-superstars/lost-progress-on-mobile-device/1011890602294321/

Hi! This link doesn’t works. Returns me with a message that the conteudo doesn’t exist.

Michele_Penteado

I thank you, if you can do that. I hope they resolve my problem. It was a pleasure too.

Laura_Grosvenor

I can elevate this to a Mod, who may be able to assist you further. I can't do anything more personally, as this will require you to give some sensitive information. The Moderators (who work for King) will be able to look into your account and hopefully they can help you. Thanks for writing! It was a pleasure to meet you.

Michele_Penteado

Laura, I search in Facebook and I find the page of Candy Crush Saga. In there, they told me that I only Will recover my levels if I was conected with Facebook in the game, but i wasn’t. So this is it? There is no other way?

Michele_Penteado

Laura, I search in Facebook and I find the page or Candy Crush Saga. In there, they told me that I only Will recover my levels if I was conected with Facebook in the game, vir i wasn’t. So this is it? There is no other way?

Laura_Grosvenor

Help for lost progress

Hopefully this works for you. Please let me know.

Michele_Penteado

Hi! This link doesn’t works. Returns me with a message that the conteudo doesn’t exist.

Laura_Grosvenor

Hello Michele! I have a link for you to read, and hopefully that will help you resolve this issue! Thank you so much for contacting King Care and have a good day! https://www.facebook.com/notes/king-care-superstars/lost-progress-on-mobile-device/1011890602294321/