Candy Crush Saga

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can't purchase from shop. What can I do?

King_admin

This discussion was created from comments split from: Why can't I purchase anything in candy crush?.

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kiara_wael

Hi and Welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

and Feel free post in new thread since this post from 2020. Thank you !

kadrinning

I am registered under an old email that I can no longer access. When I try to purchase from the shop I get an error that says, " An error occurred while processing your purchase. Your order has been submitted but is taking longer than expected to process. You will receive an email when your order completes". I haven't received anything. Still can't purchase from shop. What can I do?