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Are you able to restore your progress. I don't know what I pressed, I was up to level 1100 ish, not happy. :0(
Hello @Zoe I can see my lovely Superstar@Laura has been looking after you :-)
I will send you a private message so that I can check your account, I will need you to assign your game to a Kingdom or Facebook account and then I can add the levels again.
Thanks!
Thank you.
I understand. The Mods will be back tomorrow morning, so I am sure one will get in touch with you as soon as they get back into the office. They have the ability to look into players' accounts to see if something is happening with it that they can fix, we just pass the info on to them, especially on the weekends. I am sure you will be contacted soon. Thanks for replying!
I haven't uninstalled Candy Crush. I have no idea what I've pressed to loose the progress.
Thanks Laura.
Zoe
Hm. This might be one for the Mods to look at. Can I ask you first if you tried uninstalling and reinstalling the game and then reconnecting and/or clearing the cache on your device to see if that is preventing the syncing?
I will also let the Mods know about this to see if they can look and see what is going on. Hang tight while I ask for more help on this one. Thank you for being so patient...and nice. Have a wonderful day!
Hi Laura,
I've tried reconnected to FB to see if that was the issue, but unfortunately it was not. I would be so grateful to get my progress back.
Thanks
Hello Zoe!! How are you today? Can I ask if you were connected to FB or The Kingdom? If you were, all you have to do is re-connect back to either one and your progress will be restored. If not, I can elevate this to a moderator to see if they can't help you get that progress back. Thanks for writing to King Care and I hope you have a candy-licious day!
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Fiz uma compra de um pacote e não recebi.
gostaria de recuperar meus progressos
Why the pubs don't show up in my game ? They can help some times
recuperar progresso
On my phone I’m on level 14,148 on my iPad I’m on 1,266. Please help me to get the game synced between devices
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
