Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Are you able to restore your progress. I don't know what I pressed, I was up to level 1100 ish, not happy. :0(
Hello @Zoe I can see my lovely Superstar@Laura has been looking after you :-)
I will send you a private message so that I can check your account, I will need you to assign your game to a Kingdom or Facebook account and then I can add the levels again.
Thanks!
Thank you.
I understand. The Mods will be back tomorrow morning, so I am sure one will get in touch with you as soon as they get back into the office. They have the ability to look into players' accounts to see if something is happening with it that they can fix, we just pass the info on to them, especially on the weekends. I am sure you will be contacted soon. Thanks for replying!
I haven't uninstalled Candy Crush. I have no idea what I've pressed to loose the progress.
Thanks Laura.
Zoe
Hm. This might be one for the Mods to look at. Can I ask you first if you tried uninstalling and reinstalling the game and then reconnecting and/or clearing the cache on your device to see if that is preventing the syncing?
I will also let the Mods know about this to see if they can look and see what is going on. Hang tight while I ask for more help on this one. Thank you for being so patient...and nice. Have a wonderful day!
Hi Laura,
I've tried reconnected to FB to see if that was the issue, but unfortunately it was not. I would be so grateful to get my progress back.
Thanks
Hello Zoe!! How are you today? Can I ask if you were connected to FB or The Kingdom? If you were, all you have to do is re-connect back to either one and your progress will be restored. If not, I can elevate this to a moderator to see if they can't help you get that progress back. Thanks for writing to King Care and I hope you have a candy-licious day!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
