Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Gifts and messages lost

I got a new phone & installed FB and then candy crush. However I had 700+ gifts & messages and lost them all. Can this be fixed?

Accepted answers

All comments

Hi IL2WV,
I have a link here that explains why boosters and lives do not get synced over.
If you still have the old device, you can still use them on there
https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app
And this official one from King
https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

Thanks ... I guess I had it all synced, just didn't know lives did not move with new devices.

Hi IL2WV,

I have a link here that explains why boosters and lives do not get synced over.

If you still have the old device, you can still use them on there

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app

And this official one from King

https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

Laura_Grosvenor

Hello IL2WV! Thank you for contacting King Care! Can I ask if you were able to successfully sync your FB account with the game? Let me know and I will get you an answer as soon as I can. I hope you have a great day!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Laura_Grosvenor

Hello IL2WV! Thank you for contacting King Care! Can I ask if you were able to successfully sync your FB account with the game? Let me know and I will get you an answer as soon as I can. I hope you have a great day!

Hi IL2WV,

I have a link here that explains why boosters and lives do not get synced over.

If you still have the old device, you can still use them on there

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app

And this official one from King

https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

Hi IL2WV,
I have a link here that explains why boosters and lives do not get synced over.
If you still have the old device, you can still use them on there
https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app
And this official one from King
https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

Thanks ... I guess I had it all synced, just didn't know lives did not move with new devices.

Syncing issue
On my phone I’m on level 14,148 on my iPad I’m on 1,266. Please help me to get the game synced between devices
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Candy Royal
I’ve just won at Candy Royal 217 gold bar, but I got the message there was a connection issue (not true) and I could not the the prize
Compra
Compra realizada pagamento feito e não recebi a compra
Comprei pacote de itens e não recebi
Fiz hoje duas compras do pacote de itens oferta de sábado e não recebi nenhum dos dois e foi debitado da minha conta

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…