Candy Crush Saga

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New Phone will not sync progress with Facebook

Michael_Turner

On my old phone everything is fine. New phone, when I log in with facebook it starts me back at level one.

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Michael_Turner

Hi Michael,
Did you save the game to our severs on your old phone? You can do that by having the game connected to Facebook or Kingdom.
If you didn't, that would be the reason why the game is not showing up on your new phone. To get your game saved, go back to your old phone and connect the game to either your Facebook or Kingdom. The Kingdom option can be found from the in-game settings at the left bottom corner.
Once you have saved the game, you can move onto the new device and pick up where you had left off.
Please note that your Gold Bars and game progress can be saved and synced across devices. Boosters and lives are saved locally in your device so they won't be appearing on your new device.
I hope this helps!
Jenny

I can provide screenshots if I can send them securely.

Michael_Turner

Hi Michael,
Did you save the game to our severs on your old phone? You can do that by having the game connected to Facebook or Kingdom.
If you didn't, that would be the reason why the game is not showing up on your new phone. To get your game saved, go back to your old phone and connect the game to either your Facebook or Kingdom. The Kingdom option can be found from the in-game settings at the left bottom corner.
Once you have saved the game, you can move onto the new device and pick up where you had left off.
Please note that your Gold Bars and game progress can be saved and synced across devices. Boosters and lives are saved locally in your device so they won't be appearing on your new device.
I hope this helps!
Jenny

Yes I am logged into the kingdom/facebook on the old phone. When I log in on the new phone it starts me back at the beginning.

Jelly_Jenny

Hi Michael,

Did you save the game to our severs on your old phone? You can do that by having the game connected to Facebook or Kingdom.

If you didn't, that would be the reason why the game is not showing up on your new phone. To get your game saved, go back to your old phone and connect the game to either your Facebook or Kingdom. The Kingdom option can be found from the in-game settings at the left bottom corner.

Once you have saved the game, you can move onto the new device and pick up where you had left off.

Please note that your Gold Bars and game progress can be saved and synced across devices. Boosters and lives are saved locally in your device so they won't be appearing on your new device.

I hope this helps!

Jenny

Accepted answers

All comments

Jelly_Jenny

Hi Michael,

Did you save the game to our severs on your old phone? You can do that by having the game connected to Facebook or Kingdom.

Once you have saved the game, you can move onto the new device and pick up where you had left off.

Please note that your Gold Bars and game progress can be saved and synced across devices. Boosters and lives are saved locally in your device so they won't be appearing on your new device.

I hope this helps!

Jenny

Michael_Turner

Hi Michael,
Did you save the game to our severs on your old phone? You can do that by having the game connected to Facebook or Kingdom.
If you didn't, that would be the reason why the game is not showing up on your new phone. To get your game saved, go back to your old phone and connect the game to either your Facebook or Kingdom. The Kingdom option can be found from the in-game settings at the left bottom corner.
Once you have saved the game, you can move onto the new device and pick up where you had left off.
Please note that your Gold Bars and game progress can be saved and synced across devices. Boosters and lives are saved locally in your device so they won't be appearing on your new device.
I hope this helps!
Jenny

Yes I am logged into the kingdom/facebook on the old phone. When I log in on the new phone it starts me back at the beginning.

Michael_Turner

Hi Michael,
Did you save the game to our severs on your old phone? You can do that by having the game connected to Facebook or Kingdom.
If you didn't, that would be the reason why the game is not showing up on your new phone. To get your game saved, go back to your old phone and connect the game to either your Facebook or Kingdom. The Kingdom option can be found from the in-game settings at the left bottom corner.
Once you have saved the game, you can move onto the new device and pick up where you had left off.
Please note that your Gold Bars and game progress can be saved and synced across devices. Boosters and lives are saved locally in your device so they won't be appearing on your new device.
I hope this helps!
Jenny

I can provide screenshots if I can send them securely.

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