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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.Many thanks
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I was at level 494 and "synced" to facebook as backup. However, once changed to new iPhone and logged in, I am on level 6. Please help!
Hello, could you please help me to restore my progress. I was at level 940 and suddenly I am at level 1 and not able to log in with email. I haven't logged in with facebook. And dont remember logging in with email. Thanks
Good morning @Cezdiamon, I too lost my progress of approx. level 1150. Can you please help me. I tried all of the email addresses I could have used with no luck.
Hi @Cezdiamon, can you send me a message too? I was at a high level I think at around 400 , and all my levels synced back to 1 and lost all my progress after signing in with my facebook account .... Also note that i didn't even logged in by my email id ever.... Thanks
Hi, I have the same problem. Didn't register with FB, only with GooglePlay. Suddenly back to level 1, and when I try to log in with my GooglePlay email it says account doesn't exist
I have the same problem too. I've been playing the game on my laptop and have already reached level 1200++ almost 1300, but after my device restart, I'm now back to level 1. I'm not login to my facebook account and when I type my email address, it shows that the user does not exist. Please help!
I have the same problem. I have been playing Candy Crush Saga on my iPhone X close to level 2500. It prompted me to log into Facebook. I tried to log into my regular account, but the app forced me to log into an older account. Now, when I log into EITHER account I don't see my latest progress..one is 2370 and the other is 51. Help!
Hi, I also am having a problem like this. I have years worth of gameplay under my belt. Last night, I was noticing that the game was telling me I wasn’t connected to Facebook. So I tried to login, and it wiped all of my data. I am now back to level 1 with none of the gold bars or saved up items (bombs, Swedish fish, etc) I used to have. I can’t remember what level I was on, but it was somewhere in the 1500-2000 range. Please help, this is extremely disappointing!
Hi @cezdiamond. I am on level 1,732 and need to switch to a new phone. Hence I signed in to Candy Crush on my old phone with a facebook account. On that phone it says the progress is saved. However, when I use another device (iPad) and sign in with my fasebook account, it only shows my progress up to level 11. Could you please help me? My e-mail is ignacioergueta@yahoo.com.
@cezdiamond- my game is now showing that i'm missing a couple hundred levels between where it was when I re-synced and where I actually was (between 860 and 1200 are missing). Is there anyway to fix this? The game automatically starts me on level 861 every time I open it, even though I'm on level 1500+. Thanks!
The same happened to me too. I was planning to save my progress so I created a Facebook to syn it and lost all my previous progress. Please help me! I don't think I have an email registered before. Don't remember. Was on level 975 with a massive amount of boosters and now everything is gone.
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@Cezdiamond
I have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please help.
Thanks
@CezdiamondI have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please help. Thanks
help... have the same problem.. lost my level.. pls thanku
Hello there, I seem to have the same problem as everyone here. I don't know how to recover my 840++ level when I try to sync everything together through Facebook on my new device. I'm sorry but is there any way to recover it, please?
Please can someone help with the no account error not sure why it is not working.
@cezdiamond
Same problem here. Help, please. I got a new phone and was sent back to level 1. I was at level 1266 and had 59 gold bars and hundreds of boosters.
I am playing the game on windows without any login or facebook link. Today I've seen a message to enter email and password and in such case, the game would not "forget" my progress. When I did so, it put me on a level 1 (it actually DID FORGET my progress). If I sign out and try again, again I am on level 1. Any solution?
Log out of Facebook on your device. When you go into Candy Crush use the same email account that you use to log into Facebook. Type in your password. It will take you to a log in with Facebook screen. Log in and it takes you to candy crush at your present level. At least it did for me.
I am not logged in with facebook at all, never was.
Hi Cristina and Chandra- I will send you both messages :-)
@Cezdiamon could you help me too please? I wasn't connected to Facebook or signed up by email!
I was on level 1688 and tried to log onto Facebook to save my levels (as I was resetting my phone and iTunes was not allowing me to backup) but it reset my levels back to about level 400. I didn’t have a kingdom account so I can not get my levels back as discussed above.
Is there a way I can get my levels back now that I have a kingdom account?
Hi
I changed my iPhone but the iCloud backup hasn’t restored my level
I have gone from 3100 back to 1
Can you help please
This just happened to me. I had a previous FB account that I deleted because it got hacked and re-activated an old FB account that I’m now using. I don’t believe I ever logged in with an email. I went back to level 33 and I was passed level 1800. Please help
@cezdiamond can you help me with this still? I didn't have an email address or facebook connected, but was at level 705. Thanks!
@cezdiamond I'm having the same issue - I connected with facebook to try to save my progress and I went all the way back to level 845! I had just made it to level 1500 before. Can you help me with this? Thank you!!
This is happening a lot. Anyone else?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
Man kann die Animation von der Pralinenschachtel nicht schließen und muss immer das Spiel neu starten.
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
