Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I had 879 lives in the bank. When I logged into the game all my lives were gone
Hi Marc,
Just popping in to help Laura out.
Unfortunately the way the game works on ipads/tablets and phones is a little different to the computer version. In order to play offline, you need to be able to access lives and boosters when you need them. So instead of saving in the game like it does on Facebook, it saves in the device memory. Meaning if you update/reinstall or change devices, they remain on the original device you received them on. If you still have the game on your old ipad though you can use them there.
I have a couple of links that explain it better. Progress/purchased currency will be saved but otherwise not.
https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device
https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app
Hi Laura
I was logged into Facebook.
I got my correct level but that was it
I'll try the kingdom
Hi Marc! Can I ask if you were connected to the Kingdom or Facebook? If you were, just reconnect on your new device and the lives should show up for you. Any boosters/gold you had bought will also be there because they are saved on the King servers. However, any earned boosters/gold you had will be unfortunately lost. If you need any further help, just come back and reply here. If needed, I can send this to the Moderator also. Thanks for contacting King Care and I hope you have a great day!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
