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I had 879 lives in the bank. When I logged into the game all my lives were gone
Hi Marc,
Just popping in to help Laura out.
Unfortunately the way the game works on ipads/tablets and phones is a little different to the computer version. In order to play offline, you need to be able to access lives and boosters when you need them. So instead of saving in the game like it does on Facebook, it saves in the device memory. Meaning if you update/reinstall or change devices, they remain on the original device you received them on. If you still have the game on your old ipad though you can use them there.
I have a couple of links that explain it better. Progress/purchased currency will be saved but otherwise not.
https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device
https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app
Hi Laura
I was logged into Facebook.
I got my correct level but that was it
I'll try the kingdom
Hi Marc! Can I ask if you were connected to the Kingdom or Facebook? If you were, just reconnect on your new device and the lives should show up for you. Any boosters/gold you had bought will also be there because they are saved on the King servers. However, any earned boosters/gold you had will be unfortunately lost. If you need any further help, just come back and reply here. If needed, I can send this to the Moderator also. Thanks for contacting King Care and I hope you have a great day!
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Hello. Everyday the last week I have been getting the option to start the Candy Royale but when I hit play it gives me a screen saying "event not available" This has never happened on my other accounts. Is there a way to fix it?
On my phone I’m on level 14,148 on my iPad I’m on 1,266. Please help me to get the game synced between devices
Why the make it level more hard to pass . After big update on the game use more 30 life just to beat single level sometime more the 30
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
how do i get my level from facebook to a new device?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
