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Hi, I've purchased a new phone today and I have logged back into candy crush under my username. I was on level 170 but no I'm back onto level 1. Plesse can you help?
Hello Sutywuty. Can I ask if you were connected to FB or The Kingdom? If you had been, you just need to reconnect and your levels will be restored. Here is some info for you: Remember to connect to Facebook: https://care.king.com/en/blog/article/remember-to-connect-to-facebook (there is also info on how to connect to the Kingdom on there) https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android If you have any other questions, you can definitely come back and ask them on this thread. Thank you for contacting King Care and I hope you have a good day.
Hello Sutywuty. Can I ask if you were connected to FB or The Kingdom? If you had been, you just need to reconnect and your levels will be restored. Here is some info for you:
Remember to connect to Facebook:
https://care.king.com/en/blog/article/remember-to-connect-to-facebook (there is also info on how to connect to the Kingdom on there)
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
If you have any other questions, you can definitely come back and ask them on this thread. Thank you for contacting King Care and I hope you have a good day.
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
