Lost progress on login to Facebook

Thanks @Superstars

@quafflesmacker Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!

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I will pass this on to her. It has been a pleasure helping you and I wish you good luck in your game! Take care and thanks as always for contacting King Care!

Cezdiamond, Thank you very much for the excellent service!

Thank you very much. Hoping for final resolution and reinstatement to my current level soon enough!

Thanks @Superstars

The Moderator has this in her queue and hopefully will get to it sometime today. It has been nice talking to you!

This also did not work.

Yes, please request a Moderator/Admin to help restore my progress. As you say, ~800 levels is too much progress to redo because of a glitch. Thanks!

Ooops. I see you have an iOS. No matter if you already have the updated versions. I can elevate this to the Moderator for sure for you. I don't know if this will help, but there are two other tips that I found for a device like yours. This was written by a Moderator a while ago, but I will post it here so you can try it. I am so sorry for your troubles and I feel badly that you can't play. I hope you get this solved soon!

Here are those tips: The first is to try to send your progress from Facebook to your device. From Facebook, simply click the “Play on Phone” button in the left corner of the map screen. This will send a notification to your device which you can click and prompt a connection. You can also, open the Facebook on your mobile device and in the settings menu, find the game in the apps section and click on it. This will automatically open the game and also sync the game progress.

Hi Laura, thank you, but I'm afraid that didn't help. I do have the latest app and iOS versions.

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Hello quafflesmacker. Can you try these troubleshooting tips to see if you get your progress back? If not, you can answer here and I will try to get you an answer. Thank you for contacting King Care and have a great day.

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Thanks @Superstars

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https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Hi Laura, thank you, but I'm afraid that didn't help. I do have the latest app and iOS versions.

This also did not work.

Yes, please request a Moderator/Admin to help restore my progress. As you say, ~800 levels is too much progress to redo because of a glitch. Thanks!

The Moderator has this in her queue and hopefully will get to it sometime today. It has been nice talking to you!

Thanks @Superstars

Thank you very much. Hoping for final resolution and reinstatement to my current level soon enough!

Cezdiamond, Thank you very much for the excellent service!