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Levels not syncing with kingdom. My rank does.
Awww John! You are too sweet. All I did was give some troubleshooting tips. It has been a pleasure helping you, and I hope if you have any further questions that you will come back and ask away. That is what the SuperStars and Mods are here for and I know I take great pleasure in hearing a player say that they're back on track. Thank you so much for contacting King Care and I hope you have the best day ever!
Idk what you did but now it has synced. Thank you!
Yes, I have a kingdom account. I log in to the same one on both devices on both my windows tablet and iPhone. I even uninstalled it from the windows 10 tablet, cleared ALL the cache, restarted the tablet, then reinstalled it. The level still is not the same as on my iPhone. The iPhone is at level 811 and the tablet at 141. My rank (37) shows up as the same on both devices.
Can I ask if you have a Kingdom account? The levels should sync, and you can try to log out and log back in, and try clearing the cache on your tablet. If that doesn't work, this might be a technical glitch that our Moderator will have to look at for you. Let me know so I can send this to her for you. Have a wonderful day!
I am not using Facebook, nor do I want to. Nor am I using an Android device. It’s a windows 10 based tablet.
Hello John! Can you try these troubleshooting tips to see if it solves the problem? If it doesn't work, I can elevate it to the Moderator so she can look into what is happening. Thanks for writing to King Care and I hope you have a great day!
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.
