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What is wrong. Candy crush went back to level 1. I was well over 2700.
Hello Kathy. Can I ask if you were playing on FB or The Kingdom? If you were, all you may need to do is disconnect (or log out) and then reconnect to either one and your progress and any bought boosters/gold should be restored. If this doesn't work, let me know and I can send it to the Moderator so she can check your account to see if she can restore your level for you. It is very important to connect to either FB or The Kingdom because that way, your progress and any bought items will be stored on King's servers and can be restored. Thank you for contacting King Care and I hope you have a great day!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
