Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

I can't log on to Candy Crush. I have a Mac with Firefox, Google Chrome and a PC with Windows.

both my computers will not load Candy Crush from Facebook. It goes to the loading screen and just sits there. I have update flash, cleared history, cleared cache, uninstalled and re-installed. Any other suggestions. It has been a week now.

To ask your Question:

Accepted answers

All comments

Sandy_Rogers

Hi Sandy!
If both computers are having the same issue I suggest you check the Internet connection for any limitations - for instance firewall settings. It might also be software running in the background (for instance Norton Internet Security) that creates an issue.
Let me know how you progress :-)
- Mark

I have also checked that. Candy Crush is the only game giving me issues. It gets tot he loading screen and just hangs.

MarkHawk

Hi Sandy!

If both computers are having the same issue I suggest you check the Internet connection for any limitations - for instance firewall settings. It might also be software running in the background (for instance Norton Internet Security) that creates an issue.

Let me know how you progress :-)

- Mark

Laura_Grosvenor

Hello Sandy! I am so sorry you're having such difficulties. It sounds like you've done the troubleshooting, so I will pass this on to the Mods to see if they can help you further. Again, I apologize for your troubles and I hope you have a good day!